Privacy Policy

🌿 Who we are

Buckovers is a trading name of Best of British Home and Outdoors Limited, a company registered in England and Wales.

Company number: 13195485

Registered office:
Unit 10 The Landscape Centre
Milbury Heath
Wotton-Under-Edge
England
GL12 8QH

For the purposes of UK data protection law, Best of British Home and Outdoors Limited is the data controller for personal information collected through the Buckovers website where it determines how and why that information is used.

For questions about this Privacy Policy or personal information handled through this website, please contact: hello@buckovers.co.uk.

🔒 Information we collect

We may collect personal information when you contact Buckovers, submit an enquiry form, email or telephone us, or otherwise interact with this website.

This may include:

• Your name
• Email address
• Telephone number
• Business or organisation name, where relevant
• Information you include in an enquiry or message
• Information relating to a commercial, event or site enquiry
• Technical information about how you access and use our website
• Cookie and analytics information, where applicable and permitted

Please avoid including sensitive personal information in an enquiry unless it is genuinely necessary.

🌱 How we use your information

We may use personal information to:

• Respond to enquiries and requests
• Provide information about Buckovers and businesses based on site
• Direct an enquiry to the appropriate independent business at Buckovers
• Deal with commercial space, event or business enquiries
• Manage ongoing correspondence
• Operate, maintain and improve our website
• Understand how visitors use our website
• Maintain the security and integrity of our website
• Meet legal, regulatory, accounting or administrative requirements

⚖️ Our lawful bases for using personal information

UK data protection law requires us to have a lawful basis for processing personal information. Depending on the circumstances, we may rely on:

• Legitimate interests — where processing is reasonably necessary to operate Buckovers, respond to enquiries, administer the site, maintain security, improve our services or support our business activities, provided those interests are not overridden by your rights.
• Contract — where processing is necessary to take steps at your request before entering into an agreement or to perform an agreement with you.
• Legal obligation — where we need to process information to comply with a legal or regulatory requirement.
• Consent — where we specifically ask for your consent, including for certain non-essential cookies or similar technologies where required.

Where we rely on consent, you can withdraw that consent at any time. This will not affect processing that took place before consent was withdrawn.

🤝 Independent businesses at Buckovers

Buckovers is home to a number of independent businesses and service providers.

If your enquiry clearly relates to one of those businesses, we may pass your enquiry and relevant contact details to that business so that it can respond to you directly.

Businesses operating at Buckovers may be separate legal entities responsible for their own handling of personal information. If you contact one of those businesses directly, its own privacy arrangements will apply.

🔗 Service providers and sharing information

We do not sell your personal information.

We may use trusted service providers to help operate and maintain our website and business systems. These may include website hosting, website maintenance, email, security, analytics and other technology providers.

Information may also be disclosed where reasonably necessary:

• To professional advisers
• To comply with a legal or regulatory requirement
• To establish, exercise or defend legal claims
• To protect the security, rights or property of Best of British Home and Outdoors Limited, Buckovers or others

🍪 Cookies and website analytics

Our website may use cookies and similar technologies that are necessary for the website to operate and, where enabled, to help us understand how visitors use the site.

Where required, non-essential cookies will only be used in accordance with the choices you make through our cookie consent system.

You can review or change your cookie choices through the cookie controls available on the website. For more information, please see our Cookie Policy.

🌍 International data transfers

Some website, email, analytics or technology service providers may process personal information outside the United Kingdom. Where personal information is transferred internationally, we will use appropriate safeguards where required by UK data protection law.

🗂️ How long we keep information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected and for any applicable legal, accounting, administrative or dispute-resolution requirements.

How long information is retained will depend on factors including the nature of the enquiry, whether there is an ongoing business relationship, the type of information involved and any legal requirements that apply.

🛡️ Keeping information secure

We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. However, no internet-based system can be guaranteed to be completely secure.

✅ Your data protection rights

Depending on the circumstances, UK data protection law may give you rights including the right to:

• Ask for access to personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask for personal information to be deleted in certain circumstances
• Ask us to restrict the processing of your information in certain circumstances
• Object to certain processing based on legitimate interests
• Request transfer of certain information where the right to data portability applies
• Withdraw consent where processing is based on consent

These rights are subject to certain legal conditions and exemptions. To make a request, please contact us using the details below.

🏛️ Complaints

If you have concerns about how we handle your personal information, please contact us first so that we have an opportunity to address them.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

🔄 Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to the website, our activities or applicable requirements. The latest version will be published on this page with an updated revision date.

📧 Contact us

For questions about this Privacy Policy, or to exercise a data protection right, please contact:

Best of British Home and Outdoors Limited
Trading as Buckovers
Company number: 13195485

Unit 10 The Landscape Centre
Milbury Heath
Wotton-Under-Edge
England
GL12 8QH

Email: hello@buckovers.co.uk
Website: www.buckovers.co.uk