Privacy Policy

1. Information we collect

1.1 Information you provide to us

• Personal identification information (e.g. name, email address, postal address, phone number).
• Account information (e.g. usernames, passwords).
• Payment information (e.g. card details) processed via secure payment providers.
• Correspondence and enquiries (e.g. emails, forms, phone calls).

1.2 Information we collect automatically

• Technical data (e.g. IP address, browser type/version, device, operating system, time zone).
• Usage data (e.g. pages visited, time on page, interactions).
• Cookies and similar technologies (see our Cookie Policy).

1.3 Information from third parties

• Analytics providers, advertising networks and payment processors may provide limited data to support our services.

2. How we use your information

• To provide and manage our services, process transactions and deliver products.
• To improve our Website, content and user experience.
• To communicate with you (including service messages and marketing where permitted).
• To comply with legal and regulatory obligations (e.g. tax, fraud prevention).
• To protect our rights, property and the security of users.

3. Our legal bases

• Consent – for example, marketing emails and non-essential cookies.
• Contract – to perform a contract with you or take steps at your request.
• Legal obligation – where we must comply with the law.
• Legitimate interests – such as improving our Website and ensuring security, balanced against your rights.

4. Marketing communications

We send marketing emails only if you have opted in, or under the “soft opt-in” where you are an existing customer and we market similar products/services. You can unsubscribe at any time via the link in our emails or by contacting us.

5. Sharing your information

We may share personal data with trusted service providers (e.g. payment processors, hosting, analytics, email delivery) under contracts that protect your data. We may also disclose information to regulators or authorities if legally required. We do not sell personal data.

6. International transfers

If we transfer your personal data outside the UK, we will ensure appropriate safeguards are in place, such as the UK International Data Transfer Agreement (IDTA) or equivalent safeguards.

7. Data retention

We keep personal data only as long as necessary for the purposes for which it was collected, including satisfying legal, accounting and reporting requirements.

8. Children’s data

Where our services involve children (e.g. nursery enquiries), we only collect and process data where appropriate and, where required, with parental or guardian consent. We do not knowingly collect personal data directly from children for marketing purposes.

9. Your rights

Under UK GDPR, you have the right to:

• access your personal data;
• rectify inaccurate or incomplete data;
• erase your data in certain circumstances;
• restrict or object to processing in certain circumstances;
• data portability; and
• withdraw consent at any time where processing is based on consent.

To exercise your rights, contact us at hello@buckovers.co.uk. We may need to verify your identity before responding.

10. Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

11. Links to other websites

Our Website may contain links to third-party websites. We are not responsible for their privacy practices. Please review the privacy notices of any sites you visit.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted here with an updated effective date.

13. Contact us

14. Complaints

If you have concerns about our use of your personal data, please contact us first so we can help. You also have the right to complain to the UK Information Commissioner’s Office (ICO): https://ico.org.uk/make-a-complaint/.